Refund Policy
Last updated: October 2025
At HAILLE PARIS, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
30-Day Return Policy
You have 30 days from the date of delivery to return eligible items for a refund or exchange.
Eligible Items
To be eligible for a return, items must be:
- Unused and in the same condition as received
- In original packaging
- Accompanied by proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Opened beauty products, cosmetics, or fragrances (for hygiene reasons)
- Intimate apparel or swimwear
- Final sale or clearance items
- Gift cards
Return Process
To initiate a return:
- Contact our customer service team through our website
- Provide your order number and reason for return
- We'll send you return instructions and a prepaid shipping label (if applicable)
- Pack the item securely and ship it back to us
Refunds
Once we receive and inspect your return, we'll process your refund within 5-10 business days. Refunds will be issued to your original payment method.
Exchanges
If you need a different size or color, we're happy to exchange your item subject to availability. Contact us to arrange an exchange.
Shipping Costs
Original shipping costs are non-refundable. Return shipping costs are the customer's responsibility unless the return is due to our error.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you.
Contact Us
For any questions about returns or refunds, please contact our customer service team through our website.
HAILLE PARIS - Elegance that inspires.
